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Refund Policy

Returns - 30 Day Money Back Guarantee:

We offer a 30 money back guarantee policy (starting the day you receive the package).  You have 30 days to return to us any unaltered, unused, unopened products for any reason.  Package must be postmarked within 30 days of you receiving your package to receive the refund.  

Items must be returned in their original condition.  We will not accept any opened or used products for a refund.  Buyer pays for return shipping.  Please view the return address at the bottom of this page.


Damaged or Shipment Errors:

If you receive the wrong item(s) or your item arrives damaged (due to shipping) we will refund or replace your order.  Please contact us at info@fishlifeantibiotics.com


Incorrect/Incomplete Address:

We are not responsible for our customers entering an incorrect or incomplete address that causes the item to either be lost or returned to us.  If the item is returned to us, you will be refunded for the item but any costs of shipping will not be refunded.  If the item is delivered to that incorrect/incomplete address and never returned to us, we can not refund you for the product.


Confirmed Delivery:

All of our packages are shipped out with tracking numbers.  We do not replace or refund packages with confirmed delivery statuses on the basis that the package was not received.  If your packages do not show a delivered status we will refund or replace the package after confirming with the carrier that your package is indeed lost.

Mail all returns to:

FishLife Antibiotics

P.O. Box 1169

Riverbank CA, 95367